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Retail: Retail Sales Associate
Lakeland Magic Part Time Retail Representative - Lakeland Magic (Lakeland, FL)

This position is in Lakeland, FL, for the Lakeland Magic as a Part Time Retail Representative.

JOB SUMMARY

 

Retail Representatives are responsible for assisting customers at the RP Funding Center on game nights, with all aspects relating to the retail sold throughout the arena.  Candidates must have strong customer service skills and be able to work in a busy, dynamic environment.  Retail Representatives must be able to multi-task, and work well with others.

JOB RELATIONSHIPS

  • Reports To:                             Director of Marketing & Communications

           

GAME/EVENT RESPONSIBILITIES

  • Game night responsibilities: Yes
  • Approximate number of games worked per season:  ALL HOME GAMES
  • Event night responsibilities:  No
  • Approximate number of events worked per season: None

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provide excellent customer service to all patrons on game nights

  • Greets, interacts with and thanks customers on a regular basis

  • Recognize wants and needs of each customer, to ensure a satisfactory shopping experience

  • Ability to multi-task and work together as a team

  • Maintain superior knowledge of entire product line

  • Achieve sales, productivity, and incentive goals

  • Assist in maintaining the organization and cleanliness of assigned retail area(s)

  • Restock key selling items during the game

  • Process cash and credit cards for customer transactions utilizing a Point of Sale (POS) system

  • Ability to reconcile and appropriately closeout assigned workstation at end of each shift

  • Assure protection of company assets while adhering to company loss prevention policies and procedures

  • Execute internal requests for merchandise as directed

  •   Makes decisions with little or no choice as to the methods and procedures used in achieving results.

  • All other duties as assigned.

 

PHYSICAL REQUIREMENTS

  • Able to lift up to 50 lbs

  • Able to work 5 to 7 hour shifts while standing

QUALIFICATIONS

  • High school diploma or equivalent required

  • Cash handling and credit card transaction experience required

  • Point of Sale (POS) experience required

  • 1-2 years of retail experience strongly preferred

  • Good verbal skills: energetic and enthusiastic

  • Strong teamwork and team synergy skills strongly preferred

  • Ability to prioritize and manage multiple tasks/projects

  • Professional appearance

  • Ability to work independently without supervision, be self-directed and demonstrate initiative

  • Strong team synergy skills and ability to work collaboratively with others whom you have no direct authority over

  • Excellent ability to establish rapport with others and ability to build strong interpersonal relationships

  • Exhibit good judgment and decision-making skills

  • Willingness to work a flexible schedule including nights and weekends and be on-call as necessary based on the changing priorities of the department


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