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Ticket Sales: Ticket Sales
Ticket Sales Manager - Orlando Magic (Orlando, fl)

JOB SUMMARY

Oversee all aspects of the Ticket Sales Representative Team ensuring maximum efficiency, profitability, and achievement of set revenue goals.  Recruit, hire, train, supervise, manage, motivate, develop, and provide leadership to Ticket Sales Representatives on proper sales techniques and strategies to maximize the selling of season tickets, partial plans, groups and suite rentals.

JOB RELATIONSHIPS

• Reports To: Sr. Manager of Season and Plan Sales   
• Indirectly Reports To:    
• Hiring Authority:  Yes


GAME/EVENT RESPONSIBILITIES

• Game night responsibilities Yes: 
• Approximate number of games worked per season: 21-40
• Event night responsibilities:  Yes
• Approximate number of events worked per season: None

SUPERVISORY RESPONSIBILITIES

• Hire and supervise full time and part time Ticket Sales Representatives.
• Responsible for ongoing coaching and development of staff and timely performance management feedback.


ESSENTIAL DUTIES AND RESPONSIBILITIES

• Work with Sr. Manager of Season and Plan Sales, Ticket Sales Service Manager, and Assistant Director of Group Sales in creating an environment that will ensure Ticket Sales Representatives have every opportunity to maximize revenue and achieve all set goals.
• Develop a sales culture that maximizes generating revenue, professionalism, and an enjoyable working environment.
• Create an interview process to recruit the best candidates for the ticket sales representative position.
• Execute the interview process to hire ticket sales representatives throughout the calendar year.
• Attend multiple recruiting events and workshops to acquire the top sales talent.
• Develop sales strategies, procedures, and processes for all Ticket Sales Representatives.
• Implement sales manual and training materials that include best practices and other applicable guidelines for accountability purposes.
• Create weekly training activities for ticket sales representatives.
• Assist Sr. Manager of Season and Plan Sales with the creation, planning, communication, and implementation of all ticket sales campaigns, special projects, events and programs.
• Support Ticket Sales Representatives during outside appointments, meetings, conference calls, and games.
• Work with Assistant Director of Business Intelligence & CRM to monitor CRM usage and delegate leads.
• Work with Business Strategy to Identify and research new season ticket, partial plan and group leads.
• Establish and communicate clear sales revenue goals to Ticket Sales Representatives. Provide team with appropriate feedback and direction for development.
• Create a schedule to meet with each ticket sales representative on a bi-weekly basis to provide feedback, coaching, and mentoring.
• Attend and participate in weekly sales department meetings as well as mangers meeting.
• Create weekly ticket and revenue reports as well as hustle stats for Sr. Manager of Season and Plan Sales.
• Work with the Sr. Manager of Season and Plan Sales to develop sales contests and incentives for staff.
• Work directly with the box office for reporting purposes.
• Monitor submission of sales documents to ticket office and ensure established procedures are followed.
• Schedule Ticket Sales Representatives to ensure maximum productivity during both day and evening shifts.
• Work with the payroll department to finalize time cards and manage overtime hours.
• Provide excellent customer service.
• Decision Making Abilities (Select One):  Makes decisions guided by precedent and based on company policy.
• All other duties as assigned.

QUALIFICATIONS

• Bachelor degree or equivalent professional experience required.
• Two-three years of successful sales experience in selling a variety of ticket packages at a team or entertainment environment required.
• One –two years of supervisory experience preferred; including proven hiring, training, coaching, and leadership skills. 
• Experience in managing revenue and expense budgets.
• Proficient with Ticket Master Archtics Ticketing System preferred.
• Proficient in Microsoft Office, Outlook, Excel, Word, PowerPoint and other related computer skills required.
• Ability to meet tight deadlines and work well under pressure.
• Strong organizational skills, time management skills and attention to detail required.
• Strong verbal and written communication skills with an emphasis on business writing skills.
• Ability to prioritize and manage multiple tasks/projects and support multiple high level executive positions.
• Ability to work independently without supervision, be self-directed and demonstrate initiative.
• Ability to take direction without follow up.
• Ability to work collaboratively with others whom you have no direct authority over.
• Strong teamwork and team synergy skills required.
• Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.
• Exhibit good judgment and decision-making skills.
• Availability and willingness to work extended hours, including nights and weekends and be on-call as necessary.
• Willingness to work a flexible schedule based on the changing priorities of the department.


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