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Ticket Sales: Ticket Sales
Ticket Sales Representative - Orlando Magic (Orlando, fl)


Generate maximum revenue for the Orlando Magic organization via full-menu product sales of season tickets, partial plans, group tickets and hospitality to companies and individuals.


  • Reports To:  Ticket Sales Manager                        
  • Indirectly Reports To (if applicable):            NA   
  • Number of Direct Reports: 0
  • Hiring Authority:  No


  • Game night responsibilities Yes:
  • Approximate number of games worked per season:          ALL HOME GAMES
  • Event night responsibilities:  No
  • Approximate number of events worked per season: 1-20


  1. Generate maximum revenue for the Orlando Magic through full-menu selling of ticket products.
  2. Sell full seasons tickets, partial plans, group tickets, and hospitality for the Orlando Magic and designated non-Magic events via:

                                                    i.          Cold calling

                                                  ii.          Lead generation at Magic home games

                                                 iii.          Prospecting / Profiling

                                                 iv.          Networking at outside events

                                                   v.          Seeking and implementing sales and service best practices

                                                 vi.          Thorough data capture and personal database management

  1. Create and develop new business by regularly pitching new prospects through in-arena tours, external appointments, and phone prospecting.
  2. Manage all season ticket/partial plan accounts and work with the service department to provide the highest level of customer service throughout the season.
  3. Meet with Ticket Sales Manager regularly producing accurate updates on prospecting activity, sales performance, outside appointment and event recaps, and account management.
  4. Work at Orlando Magic home games:  staffing designated ticket sales stations, fulfilling events, visiting newly-sold customers, and prospecting new sales.
  5. Sell, plan and coordinate group and/or hospitality events (Kids Tunnels, Suite Rentals)
  6. Demonstrate commitment to teamwork and ability to adhere to company policies and procedures.
  7. Attend and actively participate in daily and weekly department meetings.
  8. Attend outside events with the purpose of selling ticket packages in conjunction with the marketing department.
  9. Maintain accurate records of all prospecting activities and closed sales.
  10. All other duties as assigned.



  • Bachelor’s degree preferred.
  • Prior experience in ticket sales, telemarketing, appointment scheduling or cold-calling techniques is preferred, but not required.
  • Bilingual skills a plus.

·       Proficient in Microsoft Office, Outlook, Excel, Word, PowerPoint and other related computer skills required.

  • Ability to meet tight deadlines and work well under pressure.
  • Strength in time management, administrative ability, organization, and customer service skills.
  • Ability to communicate effectively with the public in a professional manner.
  • High energy; ability to remain focused on sales goals and work independently.

·       Strong teamwork and team synergy skills required.

·       Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.

·       Exhibit good judgment and decision-making skills.

·       Strong organizational skills, time management skills and attention to detail required.

·       Strong verbal and written communication skills with an emphasis on business writing skills.

·       Ability to prioritize and manage multiple tasks/projects and support multiple high level executive positions.

·       Ability to work independently without supervision, be self-directed and demonstrate initiative.

·       Ability to take direction without follow-up.

·       Ability to work collaboratively with others whom you have no direct authority over.

·       Availability and willingness to work extended hours, including nights and weekends and be on-call as necessary.

·       Willingness to work a flexible schedule based on the changing priorities of the department.

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